All tour places will be reserved on a first come, first served basis. You will receive an acknowledgement of your booking either by email or by post.
Passengers will be held entirely responsible for arriving at pick-up points and any departure points arranged on each trip in good time. Coaches will have limited time to wait for late-comers to ensure the smooth running of the tour.
Any passenger who is unable to travel for any reason or who wishes to change their pick-up points should notify us prior to the day of travel. This is to avoid any unnecessary delays at your specified pick-up point.
Magic Moments advises all passengers to arrive at pick-up points at least 5 minutes prior to outward pick up times.
Magic Moments will endeavour to ensure all pick-up and departure times published are as accurate as possible although occasional variations may occur.
Magic Moments will not be held responsible for the late arrival or failure to arrive at destinations owing to traffic hold-ups, adverse weather conditions, breakdowns or similar.
Magic Moments will not accept responsibility for changes to facilities at venues as these are beyond our control.
Magic Moments operates a Zero Tolerance Policy in regard of disruptive, abusive or violent behaviour to passengers, representatives or drivers or for any other reason that would adversely affect the enjoyment or safety of other passengers.
Magic Moments reserves the right to cancel any tour in the event of insufficient bookings. In the unlikely event of a cancellation of a trip by Magic Moments a full refund will be paid, or you will be offered a transfer to another trip, if preferred.
Magic Moments will not offer refunds for cancellations by the passenger unless:
Please note that if a tour operates normally, any cancellation on the day will not be subject to any refund e.g. for poor weather etc.
All tours are subject to the relevant terms and conditions of the coach company used and any ticket supplier utilised on the tour.